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Shipping Rules and Restrictions
- Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
- Oversized items are shipped via a freight trucking company. Delivery is by appointment Monday-Friday depending on area.
- The shipping cost displayed for an individual item reflects what you can expect to pay if the item ships alone. Your actual shipping and handling cost will be automatically calculated on the Shipping Options page of Checkout.
- You will not be billed for items purchased with a credit card until they have shipped.
- You may be billed for items purchased with a debit or bankcard immediately upon order confirmation.
- Please contact Christmas Tree Shops Customer Care (phone number noted at the bottom of the page) regarding questions.
Can't find the information you need? Contact Christmas Tree Shops Customer Care, available every day 6am-11 pm Central Time at 1-877-463-1549. Or, click here for our email help form.