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Shipping Methods and Costs
- Depending on the item(s) you purchase on christmastreeshops.com and the location to which the items will be delivered, different shipping methods are available.
- At Checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are based on the shipping method of choice and the value of the total order along with any applicable surcharges.
- Your total shipping charges will be automatically calculated during Checkout prior to the completion of your order.
Shipping to the 48 Contiguous United States
Standard Ground (3-8 business days)
Most items will be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 3-8 business days after leaving our warehouse. For oversize or heavy items (e.g. furniture) see Freight below. Business days are Monday-Friday, excluding federal holidays within the United States
Expedited Delivery (1-3 business days)
Most items will give you the option to upgrade your shipping method for faster delivery (such as Second Day or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by noon (EST) for Overnight and noon (EST) for Second Day or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
Freight (7-14 business days)
- Most oversize or oddly shaped items (Freight) must be shipped alone via a freight trucking company. Due to the nature of this service, we cannot offer expedited shipping. Delivery is by appointment Monday - Friday depending on your area.
- Freight items usually arrive within 7-14 business days after leaving our warehouse and most Oversized items leave our warehouse within 5 business days. An estimate of when an item leaves our warehouse is indicated on the Product Detail page. Business days are Monday-Friday, excluding federal holidays within the United States.
- Some remote areas are covered on a less frequent schedule than the major metropolitan areas and may require additional delivery time.
- Most Freight deliveries will be delivered to the threshold of your home (garage, front entrance, etc.) or first dry area if the item will not fit though the front entrance in its carton. The item will be kept in its original packaging, and assembly is not included.
Freight Delivery Surcharges
Oversize items cost more to ship due to overall size and/or weight. Therefore, a delivery surcharge will be billed in addition to the standard shipping charge. The actual amount of the surcharge will be noted on the individual product detail pages.
Shipping to Alaska or Hawaii
Second Day (2-3 business days): Most items may be shipped to Alaska or Hawaii via Second Day service. You can expect your order to arrive within 2-3 business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Shipping to U.S. Territories and APO/FPO
Shipping to U.S. Territories, including U.S. Virgin Islands, Guam and Puerto Rico, or to APO/FPO addresses is not available at this time.
International shipping is not available at this time.
Can't find the information you need? Contact Christmas Tree Shops Customer Care, available every day 6am-11 pm Central Time at 1-877-463-1549. Or, click here for our email help form.