Customer Service

Return Policy

With Receipt or Packing List

If you are not satisfied with your purchase, most items may be returned in its original condition and packaging within 180 days of the purchase date for a full refund, less the shipping costs where applicable. See Return Exceptions for our policy on specific items.

Without Receipt

Misplaced your Receipt? We are here to help! If your purchase was made within the past year, we’ll try to find record of it using any of the following original purchase methods:

  1. Credit/Debit Card
  2. Merchandise Credit Number
  3. Gift Card Number
  4. Checking Account Number
  5. Order Number - Not available for in store Return

Items that are new and unopened may be accepted and will receive current selling price in the form of a Merchandise Credit. Returns of open or used items without a receipt will not be accepted.

Note: Whenever we issue a Merchandise Credit, we’ll ask you to provide a government-issued ID. Additional research may be required for items that can be returned without a receipt.

Exceptions

  • Summer and Holiday Seasonal Items

    Can be exchanged or returned within 30 days of purchase. Examples include but are not limited to patio furniture, gazebos, grills, Valentine’s Day, St. Patrick’s Day, Easter, Halloween, Harvest/Thanksgiving, Christmas, Hanukkah, and New Year’s products.

  • AS-IS and "Beyond Deal" Items - In Store Only

    Can be exchanged or return within 30 days of purchase.

  • Electrics

    Can be exchanged or returned within 90 days of pruchase. Examples include but are not limited to small kitchen appliances, robotic appliances, robotic vacuums, garment care and personal care appliances.

  • Air Mattresses

    New and unopened air mattresses may be returned within 90 days of purchase. Opened air mattresses may only be exchanged for a similar item within 90 days of purchase.

  • Gift Cards

    Cannot be exchanged for returned.