Customer Service

Return Policy

With Receipt or Packing List

90 days from date of purchase for All Merchandise Categories.

With a Gift Receipt

Merchandise returned using a gift receipt will be exchanged or refunded in the form of a Merchandise Credit. Same exceptions apply.

Without Receipt

We will make every attempt to locate your purchase using any of the following: Credit/Debit Card, Merchandise Credit, Gift Card, Checking Account. If we cannot find your purchase:

  1. Items that are new and unopened may be accepted.
  2. If accepted, returns of new, unopened merchandise, will receive current selling price, in the form of a Merchandise Credit.
  3. Returns of open or used items without a receipt will not be accepted.

The following items are non-refundable:

  1. Shipping, delivery & assembly charges
  2. All monogrammed, personalized or custom made
  3. All Gift Cards

To be fair to our customers who are reasonable with their returns, we verify that all returns are valid. Returns may be limited or denied based on our return authorization system & a database of consumer activity that a third party uses to track purchases/returns and to authorize or deny returns to help protect against excessive, fraudulent or otherwise not permitted returns. You may be required to present a valid photo ID that may be retained in a secure, encrypted database, where permitted by law.

Returns may require a Government issued ID. Additional research may be required to validate the purchase for a return or exchange. Christmas Tree Shops, andThat! reserves the right to refuse any return.