- Customer Service
- Return Policy
- Privacy & Security
- Gift Card Balance
- Gift Services
- Your Order
With Receipt or Packing List
90 days from date of purchase for All Merchandise Categories.
With a Gift Receipt
Merchandise returned using a gift receipt will be exchanged or refunded in the form of a Merchandise Credit. Same exceptions apply.
We will make every attempt to locate your purchase using any of the following: Credit/Debit Card, Merchandise Credit, Gift Card, Checking Account. If we cannot find your purchase:
- Items that are new and unopened may be accepted.
- If accepted, returns of new, unopened merchandise, will receive current selling price, in the form of a Merchandise Credit.
- Returns of open or used items without a receipt will not be accepted.
The following items are non-refundable:
- Shipping, delivery & assembly charges
- All monogrammed, personalized or custom made
- All Gift Cards
To be fair to our customers who are reasonable with their returns, we verify that all returns are valid. Returns may be limited or denied based on our return authorization system & a database of consumer activity that a third party uses to track purchases/returns and to authorize or deny returns to help protect against excessive, fraudulent or otherwise not permitted returns. You may be required to present a valid photo ID that may be retained in a secure, encrypted database, where permitted by law.