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Frequently Asked Questions
Damaged or Defective Items
- If your item is received damaged or defective, or it is the wrong item, color or size, please call Christmas Tree Shops Customer Care immediately.
- Please have your order number and shipping address available.
Are shipping charges refundable?
Shipping charges will only be refunded if item being returned is defective, damaged, mis-shipped or short-shipped, different item or color than what was ordered.
- Gift returns made via mail are credited to the original form of payment used for the order, minus any shipping and handling and gift wrap fees.
- Customer making a gift return in Christmas Tree Shops retail store locations that are accompanied by a packing slip will be issued a store credit.
Can't find the information you need? Contact Christmas Tree Shops Customer care, available every day 6am-11pm Central Time at 1-877-463-1549. Or, use our email help form.