Customer Service

Return Instructions

If you are not satisfied with your purchase, return it in its original condition and packaging within 60 days of the purchase for a full refund, less the shipping costs. Simply complete the return form information below and use the return address label provided on the front of this form. Your credit card will be credited within two billing cycles.

Return To Distribution Center

  1. Detach the top of this invoice and keep it for your records.
  2. Pack the items(s) securely in the original packaging.
  3. Complete the return reason questionnaire below and place it inside the package.
  4. Before sending your return shipment, please remove all extra labels from the outside of the package.
  5. Return your package via insured carrier service to:
    Christmas Tree Shops
    64 Leona Drive
    Middleboro, MA 02346

All returns will be credited to the original form of payment.


  1. To exchange your purchase for another item, follow the return instructions above.
  2. Contact Customer Service at 1 (877) 463-1549 or place a new order online for the items you wish to receive.

You may return items ordered online to any Christmas Tree Shops or andThat! store for a refund or exchange.

Return To A Christmas Tree Shops Or Andthat! Store

Returns must be accompanied by the order form. Place item securely in its original package. Fill out the reason code for your return on the form. Bring the package and the form to your nearest Christmas Tree Shops or andThat! store. Visit for store locations and hours. Without this form you will receive a store credit.

Call for oversized, damaged or defective items, including carton damage within 30 days after an item is received. Have this information handy from your confirmation email: Order number, item number, tracking number, your email address and your phone number.

Damaged or Defective Items

  • If your item is received damaged or defective, or it is the wrong item, color or size, please call Christmas Tree Shops Customer Care immediately.
  • Please have your order number and shipping address available.

Exchanges by Mail

  • If you would like to exchange your purchase for another item, follow the appropriate Return Instructions.
  • Exchange requests should then be placed as new orders.
  • For additional assistance, please contact Christmas Tree Shops Customer Care to receive detailed instructions on making an exchange.

Are shipping charges refundable?

Shipping charges will only be refunded if item being returned is defective, damaged, mis-shipped or short-shipped, different item or color than what was ordered.

Gift Returns

  • Gift returns made via mail, are credited to the original form of payment used for the order, minus any shipping and handling and gift wrap fees.
  • Customer making a gift return in Christmas Tree Shops retail store locations that are accompanied by a packing slip will be issued a store credit.

Can't find the information you need? Contact Christmas Tree Shops Customer Care, available every day 6am-11 pm Central Time at 1-877-463-1549. Or, click here for our email help form.