Customer Service

Gift Cards


Gift Card Balance Inquiry

Please contact our customer service department at 1 (877) 463-1549.

Gift Cards can be ordered online for use in retail stores.

Gift Cards can be ordered in increments of $25, $50, $100, $250 and $500. The recipient can use the Gift Card number and personal identification number (PIN, found on the back of the card under a scratch-off box) upon receipt to shop at retail stores.

Redeeming a Gift Card

Rules and Regulations for Gift Cards:

  • You cannot purchase a Gift Card with another Gift Card.
  • Gift Cards are non-transferable, non-refundable and are not redeemable for cash except where required by law.
  • We cannot replace lost or stolen Gift Cards.
  • If you have any additional questions, please contact our Customer Service Department.

We do not charge sales tax on the purchase of Gift Cards; however, products paid for with a Gift Card will be charged applicable sales tax.

Can't find the information you need? Contact Christmas Tree Shops Customer Care, available every day 6am-11 pm Central Time at 1 (877) 463-1549.