Customer Service

Gift Cards

Gift Card Balance Inquiry

To check your Gift Card balance online, please click here. You will be required to enter your Gift Card number and PIN. If you do not have a PIN, please contact our customer service department at 1 (877) 463-1549.

Gift Cards can be ordered online for use in retail stores.

Gift Cards can be ordered in increments of $25, $50, $100, $250 and $500. The recipient can use the Gift Card number and personal identification number (PIN, found on the back of the card under a scratch-off box) upon receipt to shop at retail stores.

Redeeming a Gift Card

Rules and Regulations for Gift Cards:

  • You cannot purchase a Gift Card with another Gift Card.
  • Gift Cards are non-transferable, non-refundable and are not redeemable for cash except where required by law.
  • We cannot replace lost or stolen Gift Cards.
  • If you have any additional questions, please contact our Customer Service Department.

We do not charge sales tax on the purchase of Gift Cards; however, products paid for with a Gift Card will be charged applicable sales tax.

Can't find the information you need? Contact Christmas Tree Shops Customer Care, available every day 6am-11 pm Central Time at 1 (877) 463-1549. Or, click here for our email help form.