Customer Service

Gift Cards

Gift Card Balance Inquiry

To check your Gift Card balance online, please click here. You will be required to enter your Gift Card number and PIN. If you do not have a PIN, please contact our customer service department at 1 (877) 463-1549.

Gift Cards can be ordered online for use in retail stores and online at www.christmastreeshops.com.

Gift Cards can be ordered in increments of $25, $50, $100, $250 and $500. The recipient can use the Gift Card number and personal identification number (PIN, found on the back of the card under a scratch-off box) upon receipt to shop both online and at retail stores.

Buying Gift Cards

To make your purchase, simply:

  • Go to our Gift Card page.
  • Select the dollar amount you would like to purchase, and enter the quantity.
  • Click "Add to Cart" and continue through checkout.

After you purchase a Gift Card:

  • Depending on the shipping method you choose, the actual Gift Card will be delivered in 1-10 business days.
  • A confirmation email will be sent to you.

Redeeming a Gift Card

Redeeming a Gift Card is easy. Follow these simple steps:

  • Shop www.christmastreeshops.com and select products you wish to purchase.
  • When you're ready to checkout, click "View Cart."
  • Proceed through the checkout.
  • Enter your Gift Card number and PIN number on the Payment page and click "Apply."
  • If you have more than one Gift Card, simply enter each number and click "Apply" after each one.

Rules and Regulations for Gift Cards:

  • You cannot purchase a Gift Card with another Gift Card or Online eGift Card.
  • Gift Cards are non-transferable, non-refundable and are not redeemable for cash except where required by law.
  • We cannot replace lost or stolen Gift Cards.
  • If you have any additional questions, please contact our Customer Service Department.

We do not charge sales tax on the purchase of Gift Cards; however, products paid for with a Gift Card will be charged applicable sales tax.

Can't find the information you need? Contact Christmas Tree Shops Customer Care, available every day 6am-11 pm Central Time at 1 (877) 463-1549. Or, click here for our email help form.