Customer Service

Commitment to Equal Opportunity and Diversity

First and foremost, Christmas Tree Shops' goal has always been customer satisfaction. It is a commitment we make to our customers: to treat them with fairness and respect, to provide maximum assistance from associates who understand the product, and to present merchandise that customers are looking for in an exciting and friendly environment.

We celebrate diversity and believe that our diverse workforce contributes to the strong bond our associates have with our customers. We also believe that our commitment to diversity and the outstanding opportunities for professional and personal growth we offer to all associates, regardless of background, contribute to the extraordinary high associate retention rate that we have long enjoyed.

Employment at any of our companies is based solely on job-related qualifications: we recruit, hire, train, promote and compensate our associates and provide all other conditions of employment including company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, or any other basis prohibited by applicable law. Employment actions are based upon our operating needs and individual associate or applicant merit, including but not limited to: qualifications, experience, ability, availability, cooperation and job performance.

We are also committed to maintaining a working environment completely free from harassment, unlawful discrimination, or intimidation of any kind. We have policies and procedures in place to prevent such conduct and enable associates to report such conduct so that it can be promptly and fairly addressed. Appropriate disciplinary action will be taken against any associate who harasses or unlawfully discriminates in violation of this policy.

The Vice President of Human Resources, with the full support of the CEO, is responsible for ensuring that all practices relating to employment matters are in keeping with the Company's philosophy on diversity and equal opportunity.

Today, our thousands of associates throughout the United States, Puerto Rico and Canada truly reflect a diverse community of individuals who have joined together in one common goal: to satisfy our customer. We remain committed to maintaining a diverse workforce. This will help us continue our remarkable success well into the future, because when our associates take an active role in making their work location a better place to work and for our customers to shop, everyone benefits.

Any questions regarding this, or any other employment related policy statement, can be directed to any Human Resources representative.