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Emails About Your Order
After you place your order, you will receive email updates about your order status. Keep these emails accessible for your records. Below are examples of some updates you might receive:
- Order Confirmation. This email confirms that we have received your order. The order number will be included.
- Backorder Notification. This email informs you that an item from your order is not available for immediate shipment and will ship when it becomes available. You will not be billed for items purchased with a credit card until the items have shipped. You may see a temporary charge for items purchased with a debit or bankcard immediately upon order confirmation. When the item is available to ship, you will receive another email with the order number.
- Shipment Confirmation. This email confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation emails if items are shipped separately. The arrival time of your items depends on the designated shipping method and your shipping location.
- Important notice about your order. This email offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of an order. If you receive one of these emails, please call Christmas Tree Shops Customer Care immediately (phone number noted at the bottom of the page) so the issue can be addressed.
Can't find the information you need? Contact Christmas Tree Shops Customer Care, available every day 6am-11 pm Central Time at 1 (877) 463-1549. Or, click here for our email help form.