Customer Service


System Requested Cancellations

Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:

  • Unavailable item(s)
  • Difficulty in processing your payment information
  • Inability to ship to address provided
  • Existence of a duplicate order

Customer Requested Cancellations

After you have clicked "Place Order", we are unable to cancel or change your order*. Our system is designed to process and ship orders immediately. Once you have received your order, simply return any items you do not want by following our Return Instructions.

*Please note: You may only cancel your order if you receive an email with one of the following messages:

  • We are unable to process your payment information. Please contact Christmas Tree ShopsCustomer Care immediately if you wish to cancel your order.
  • One or more items in your order are on backorder. (You may only cancel the backordered items.) Please contact Christmas Tree Shops Customer Care immediately if you wish to cancel these items.

Can't find the information you need? Contact Christmas Tree ShopsCustomer Care, available every day 6am-11 pm Central Time at 1-877-463-1549. Or, click here for our email help form.