System Requested Cancellations
Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:
Customer Requested Cancellations
After you have clicked "Place Order", we are unable to cancel or change your order*. Our system is designed to process and ship orders immediately. Once you have received your order, simply return any items you do not want by following our Return Instructions.
*Please note: You may only cancel your order if you receive an email with one of the following messages:
Can't find the information you need? Contact Christmas Tree ShopsCustomer Care, available every day 6am-11 pm Central Time at 1-877-463-1549. Or, click here for our email help form.