If you are not satisfied with your purchase, return it in its original condition and packaging within 60 days of the purchase for a full refund, less the shipping costs. Simply complete the return form information below and use the return address label provided on the front of this form. Your credit card will be credited within two billing cycles.
Return To Distribution Center
All returns will be credited to the original form of payment.
You may return items ordered online to any Christmas Tree Shops or andThat! store for a refund or exchange.
Return To a Christmas Tree Shops or andThat! Store
Returns must be accompanied by the order form. Place item securely in its original package. Fill out the reason code for your return on the form. Bring the package and the form to your nearest Christmas Tree Shops or andThat! store. Visit www.christmastreeshops.com for store locations and hours. Without this form you will receive a store credit.
Call for oversized, damaged or defective items, including carton damage within 30 days after an item is received. Have this information handy from your confirmation email: Order number, item number, tracking number, your email address and your phone number.
Damaged or Defective Items
Exchanges by Mail
Are shipping charges refundable?
Shipping charges will only be refunded if item being returned is defective, damaged, mis-shipped or short-shipped, different item or color than what was ordered.
Can't find the information you need? Contact Christmas Tree Shops Customer Care, available every day 6am-11pm Central Time at 1-877-463-1549. Or, use our email help form.