What Information Do We Actively Collect and Inactively Gather?
In order to process orders efficiently, when you place an order with us or register an account on the Site we actively collect the following personal information: name, billing address, shipping address, e-mail address, phone number, and credit card number ("Personal Information"). If you prefer not to disclose your Personal Information online, you can always place your order by visiting one of our stores.
We may periodically conduct surveys of visitors to our Site for internal research purposes that may include marketing. This helps us better understand what our customers would like to see from us. If you respond to such surveys, we may ask you for some Personal Information and/or may contact you for more information, but only if you have given us permission to do so.
We may also receive information about you from other sources.
Site Usage Information
We (including through our third party service providers) may inactively collect from you information that is not in the same category as Personal Information. For example, we might track information about the date and time you access the Site, the type of web browser you used, your IP address and similar technical information, and the web site from which you connect to our Site. We collect and use this and other non-Personal Information (such as demographic data) to analyze and develop our business strategy and to determine how you found out about us, your interests regarding our products and services and how to further improve our Site. We, or a third party, may also collect information from your activities on the Site as well as other sites for the purpose of providing advertisements and other content that is customized to your interests and preferences. This means that our ads may appear on participating web sites based upon your browsing activity. To accomplish all this, and also to allow us to offer our customers streamlined ordering and other useful features, we, as do many web sites, use and allow our third party advertising companies to use the technologies listed below and other similar technologies (the "Tracking Technologies"):
In some cases, we may link the non-Personal Information collected through the Tracking Technologies with certain of your Personal Information. WE WANT TO BE SURE THAT YOU UNDERSTAND THAT ACCEPTING TRACKING TECHNOLOGIES ONTO YOUR COMPUTER IN NO WAY GIVES US ACCESS TO YOUR COMPUTER OR ANY PERSONAL INFORMATION ABOUT YOU. Third parties (including, but not limited to, software vendors, advertisers and fulfillment companies) may also use Tracking Technologies by or through the Site. WE HAVE NO CONTROL OVER WHAT INFORMATION SUCH THIRD PARTIES TRACK OR COLLECT, AND HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY TRACKING, DATA COLLECTION OR OTHER ACTIVITIES OF SUCH THIRD PARTIES.
Mobile Device Identifiers
You may be visiting the Site from your mobile device. Certain mobile service providers uniquely identify mobile devices and we or our third-party service providers may receive such information if you access the Site through mobile devices. Some features of the Site may allow for the collection of mobile phone numbers and we may associate that phone number to mobile device identification information. Furthermore, some mobile phone service providers operate systems that pinpoint the physical location of devices that use their service. Depending on the provider, we or our third-party service providers may receive this information.
If an e-mail address you have provided us is a wireless e-mail address, you agree to receive messages at such address from us (unless and until you have elected not to receive such messages by following the "How to Opt-Out" instructions below). You understand that your wireless carrier's standard rates apply to these messages, and that you may change your mind at any time by following the instructions below. You represent that you are the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges.
Security of the Information You Provide
We use Secure Sockets Layer (SSL) technology to encrypt all of your Personal Information before it is transmitted to us so that it can be safeguarded as much as possible from being read or recorded as it travels over the Internet. You can tell you are sending information securely by the unbroken key icon or closed lock icon that appears at the bottom of your Internet browser's window. These icons will appear when you are placing an order on our Site. In addition, you will see our Site address change slightly, from http: to https: indicating a secure server connection is being used. The computers that store your Personal Information are located in a separate facility which employs firewall and security technology. We employ these procedures to protect your Personal Information from unauthorized access, destruction, use, modification or disclosure.
You may be able to create an account on our Site with a username and password, including if you set up a wish list or customer account. We recommend you exercise extreme care in protecting your password information and do not publicly share any of your passwords. You are responsible for maintaining the strict confidentiality of your account password, and you are responsible for any access to or use of the Site by you or another person or entity using your password, whether or not such access or use has been authorized by or on behalf of you.
Your Personal Information will be stored and processed on our computers in the United States or other countries. The laws on holding Personal Information in the United States may vary and be less stringent than laws of your state or country. We will use commercially reasonable efforts to hold and transmit your Personal Information in a safe, confidential and secure environment. If you object to your Personal Information being transferred or used in this manner please do not register with or use the Site.
ALTHOUGH WE WILL TAKE (AND REQUIRE OUR THIRD-PARTY PROVIDERS TO TAKE) REASONABLE SECURITY PRECAUTIONS TO PROTECT THE PERSONAL INFORMATION COLLECTED FROM AND STORED ON THE SITE, BECAUSE OF THE OPEN NATURE OF THE INTERNET, WE CANNOT GUARANTEE THAT PERSONAL INFORMATION STORED ON OUR SERVERS, TRANSMITTED TO OR FROM A USER, OR OTHERWISE IN OUR CARE WILL BE ABSOLUTELY SAFE FROM INTRUSION BY OTHERS, SUCH AS HACKERS. ACCORDINGLY, WE DISCLAIM ANY LIABILITY FOR ANY THEFT OR LOSS OF, UNAUTHORIZED ACCESS OR DAMAGE TO, OR INTERCEPTION OF ANY DATA OR COMMUNICATIONS. BY USING THE SITE, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND AGREE TO ASSUME THESE RISKS.
How Do We Use the Information that You Provide and We Collect?
Sharing of Your Information With Our Partners; Transfer of Your Information
We may provide your Personal Information to our associates and to companies with whom we have contracted in providing our service or other services to you and in performing Information Usage Purposes. We screen and reasonably determine to be reputable any third party to whom we disclose such information and we require such third parties to agree to use the Personal Information only for specified purposes. Each of our partners must agree to implement and maintain reasonable security procedures and practices appropriate to the nature of your Personal Information in order to protect your Personal Information from unauthorized access, destruction, use, modification or disclosure.
If we merge, or sell or otherwise transfer our assets, Site or operations, we may disclose or transfer your Personal Information in connection with such transaction.
Use of Information in Sweepstakes and Contests
Occasionally we may run a promotion such as a sweepstakes or a contest (a "Promotion"), and you will be given the opportunity to enter by filling out an entry form, or in some cases, you may be automatically entered by using a designated type of credit card when placing an order. Your entry information may be shared with third parties for the limited purposes of administering the sweepstakes and selecting a winner(s) and may be used to notify you in connection with the sweepstakes or contest and to verify your identity. When you enter such a Promotion, you will have the opportunity to consent to receive future communications from us. Since we value your privacy, you will always have the opportunity to stop such communications as detailed below. In addition, some Promotions may have one or more co-sponsors, and you may also be asked upon entry to consent to receive future communications from such co-sponsors. In the event your consent is indicated, the information from your entry will be shared with the co-sponsors. In those situations, the third parties will have the right to use your information for their own purposes, in accordance with their own policies, and we are not responsible for how co-sponsors may use your information. In all events, we will make it clear to you in the entry, order or registration form, before you submit it, whether you are consenting to receive information from any party, and you will be given the opportunity to confirm or withdraw such consent prior to submitting your entry, order or registration.
How to Opt-out
We will only send e-mail for customer service purposes and to those customers who have indicated that they wish to receive other types of e-mail from us and our subsidiaries.
If at any time you wish to stop receiving e-mail from us, you can always remove your name from our mailing list by clicking through to our unsubscribe page, entering the email address that is currently subscribed to our e-mail list and clicking submit. Although we will promptly remove your name from our e-mail list upon receiving your unsubscribe request, it is possible that you may still receive e-mails from us that had been initiated prior to your name being removed from our list.
Release of Information to Protect Our Site and Others
We may release Personal Information when we believe, in good faith, that such release is necessary to comply with law, protect the rights, properties or safety of Christmas Tree Shops, our users or others, or enforce or apply the terms of any of our user agreements.
Your Account Access Rights
You may review and make changes to the Personal Information that is stored in your user account on the Site by visiting the "My Account" area of the Site.
Intended Users; Use By Children under 13
The Site is not purposefully directed at children under the age of 13 and all products available for sale on the Site are intended to be purchased by adults. We do not collect or maintain Personal Information, via the Site or otherwise, from those we actually know are children under 13 years of age. If you notify us that information has been provided by a child under the age of 13, upon verification, we will promptly delete such information.
Third Party Ad Servers; Links to Other Web Sites
Your California Privacy Rights
Under California Civil Code §§1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of Personal Information we share with third parties or corporate affiliates for those third parties' or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to Christmas Tree Shops, Inc., 650 Liberty Avenue, Union, New Jersey 07083, attn: Customer Service - Privacy.